• 1. Money-Back Guarantee

If, at any time after you sign our agreement and for 30 days after your go-live training, you’re not happy for any reason — no questions asked — simply contact us by phone, mail, email, whatever, and we’ll refund all but the first $5,000 of your implementation — and any monthly or patient fees will be credited as well.

  • 2. 30-Day Agile Implementation

There’s a check box on the first page of our simple, two-page agreement for our joint commitment to your 30 Day Implementation. So long as you do not delay, we will have you fully implemented and trained in 30 days or less. If we miss that goal, we’ll credit you the FIRST FIVE MONTHS of monthly invoices, up to $5,000.

  • 3. No Term Agreement, Cancel Anytime

Our simple, two-page — plain English agreement has no term to keep you locked in. We know that our superior product and service are the only way to keep you — so we don’t have a three-, two-, or even a one-year contract like other EMRs. Our agreement runs month-to-month, so if we ever let you down, fire us and pay no termination or cancellation fees, other than your last month’s invoice and any financed implementation fees.

  • 4. 99.99% Uptime Guarantee

Really! Our product and hosting are bulletproof. If we go down, we’ll refund you for down time. We’re always on and always available. Guaranteed. See our SLA at

  • 5. Our “You Always Win” Guarantee

At Kipu, our Mission Statement isn’t all talk…It’s the way we do business, like our fathers and grandfathers did. That means simply that the client (that’s you) is always right. Whatever you need, whatever it takes, whatever we can do — from additional training to sending staff to help out in a pinch — you got it! And if there’s ever a financial question…well, read our mission statement, it’s printed on our business cards and on the bottom of every email we send… you’ll win every time. Isn’t that refreshing?


We call this one “winner, winner chicken dinner” and here it is: If you can get any other EMR Company (a real company, please) to match our 5-WAY Guarantee in writing, then we’ll buy you the most expensive steak dinner you can name while we eat chicken!

*A “real” EMR: Must have 100 addiction treatment clients, in business 3 years or more, and offer in-person – on site implementation. Not funded by a Lab (ok, that’s illegal by the way).

Click here to download and/or print the Kipu 5 Way Guarantee.