Our wonderful customers are the reason we’re in business. Here are some of the great things they’ve said about us:
Thanks for all of your help in dealing with a mistake we made in selecting Zen Charts as our EMR provider when we opened. My staff and I have been very frustrated with our EMR over the past couple of months and working with Zen has been making it worse instead of better.
Zen is promoting themselves hard as Kipu’s main competitor and talking about ways that their product is better but I feel like I was sold a fake bill of goods. For example, they claimed that they will support VOB and UR with my billing company but in practice, due to a lack of attendance tracking and UR reporting features, Elevated Billing actually fired us as a client. Zen told me we actually had to open a ticket request every time I needed to report for my biller. Zen promised that we could integrate with SalesForce but they have not delivered on that promise. The EMR menus sloppily organized and confusing to my staff. The system is ridiculously slow and locks up frequently. Frankly, Zen looks like a Kipu copycat across many of the features that you have in common but where Zen has attempted to innovate new features the user interface is inconsistent and unintuitive.
My staff has been deriding my EMR choice since we opened and I am happy to cave in and put Kipu EMR in because I see it’s the right thing to do for my facility, staff and clients.
Thanks to you and your team for making the process easy and fast. I’m looking forward to a long mutually rewarding partnership with Kipu.
Feel free to contact myself or our Medical Director, Dr. Vickki-Ann Samuels, M.D. (Psychiatrist) with any questions by questions by phone, 407-901-4000 Ext. 804, or email me at firstname.lastname@example.org
This letter is to tell you is how magnificent your software has treated us in this first year!
Your software, services and support have made my life bearable and the flexible nature of how we’ve been able to customize it has allowed us to continue bearing our crosses under unbelievable and unpredicted pressures. If we had not had your software doing all the heavy lifting behind the scenes I can say with certainty that we would not be in the strong position that we are in today, and of this there is a unanimity of agreement with my staff.
If you will remember, I had actually moved past the point of deciding to adopt ZenChart as our software provider to the point of having signed an agreement with them when you got involved. Thank God you took the time to simply show me how much more flexible, robust, and expandable your products and services were than theirs, because if you had not taken that time, I might not be here doing what I’m doing. I cannot think that we would have been able to weather the problems that we have suffered if we had made the mistake of having anyone other than you by our side!
Your technicians have been unbelievably patient with us and we appreciate all the extra time that we’ve taken without complaint from them. You have somehow hired angel’s and I’d like to know how you did that when you get some time.
We just sailed through our State of Illinois DASA inspection and they indicated their respect for your software as they went through our treatment plans and client base.
I want to make sure that you and I talk in the near future but I want to strongly encourage you to make the special effort that you did with us for anyone who is considering a choice between Kipu and ZenCharts or any other software that’s out there. I will be very happy to serve as a testimony should you ever need it.
With Deep Sincerity,
I want to extend my compliments and gratitude to your entire staff that worked on re-implementing Kipu EMR at PCH Treatment quickly, professionally and completely.
As you know, PCH was a Kipu client for several years up until last August when we decided to transition to Zen Charts. To say that we were disappointed with their products would be an understatement as we had problem after frustrating problem getting the system live and the support inconsistent. The resulting labor and delay costs impacted our bottom line and inevitably left us quite unsatisfied.
Since calling you a couple of months ago to arrange a return to Kipu we discovered that you have released many exciting new features and functionality that we asked for. Once we agreed to return your staff went into gear, visited our facility, assisted with chart updates and showed us how to get our clients in. We were all re-trained and up and running in just a couple of short weeks. My staff is thrilled to be back on Kipu and our operation is running smooth again.
Just as know that we can count on Kipu to be our software partner going forward, you can count on PCH to remain a loyal client.
MAKING THE SWITCH
We have been utilizing Lauris as our EMR since our inception as a company.
Over the past year we began to run into several areas of concern as it was not keeping up with the evolving challenges that we have been faced with in the substance abuse treatment domain.
We initially struggled to make the necessary changes to transition to DSM 5 on our prior EMR.
Additionally, there were numerous modifications in documentation that we needed to make in order to better memorialize our services.
It became increasingly necessary to more clearly validate the care that we provided upon being scrutinized by insurance carriers.
Lastly, our prior EMR did not provide us with easy to utilize self-auditing tools and did not provide a MORs or any capacity to document medication observed to have been taken by patients.
After interviewing and screening numerous EMR’s and contacting colleagues to discuss the that which they are utilizing, we decided to make a transition to Kipu.
Kipu appears to offer stronger, user friendly, software that will hopefully meet our needs in the way it presents.
Mark this is unacceptable, we can’t live without you!!!!!!
Honestly, you have been amazing. Your knowledge, instruction and support have been such a tremendous amount of help to a couple of nubes trying to figure this whole thing out. You are an amazing trainer and we both truly appreciate you, as would the rest of the company if they could put a face to our KIPU MASTERS name.
Thank you for all you have done to help us through this. You, your company, and your software are a tremendous asset.
KIPU VS COMPETITION
Being a startup on a smaller scale, our treatment center was working with a limited budget where every dollar was significant. From the outset, Kipu seemed to be the industry standard EMR and, of course, they were the first presentation we sat through.
After experiencing a bit of sticker shock, we were determined to find a compatible product for a lesser price especially after learning that there are literally thousands of EMR products floating around in the medical industry. Our management team sat through some six exhaustive (and futile) presentations of other “leading” EMR software programs, some of which haven’t even been released yet. Some, like Kipu, were designed specifically for behavioral health and some were simply adapted and scaled down from larger medical fields.
We narrowed the search down to two viable contenders, Kipu and Zen Charts (some EMR programs were simply a half-step above paper charts). The reason we gave careful consideration to Zen was because it was being touted as “Kipu comparable.” And in most respects, it did look suspiciously similar to Kipu. So, we thought, “OK, great! Same product, less money, winning combination.”
Well, upon scratching the surface a little deeper, we did find certain differences, some important and some not. When we confronted Zen about the issues, we were told that everything could be customized and we would have to deal with the engineer about the issues, we were told that everything could be customized and we would have to deal with the engineer and they can reprogram it the way we would want it. We explained that we’d want it like Kipu and what reason would there be for everyone to not want it like Kipu. We simply did not have time to decipher what we liked about Kipu and translate it to a programmer at Zen and help them develop their program more like Kipu.
Furthermore, we were simultaneously interviewing potential employees for various positions. Over and over again, the responses from prespective employees ranging from Clinical Directors to Behavioral Techs were all the same, “I’m familiar with Kipu. I’ve never heard of these other programs. We never had any problems with Kipu.” We saw this as an immediate signal that by implementing Kipu as our EMR, we were going to be maximizing our employee pool and saving money by not having to train employees on a system that they were not familiar with. One employee making one simple mistake on one patient file, can cause an avalanche of major financial problems with the insurance companies, sometimes fatal. We were glad the employees experienced their “learning curve” at some other facility’s expense and not ours.
After meeting with Kipu first, and then going round and round for weeks and weeks, we finally came full circle and chose Kipu as our company’s EMR. We wish we would’ve heeded our colleagues’ advice from the beginning and would’ve chosen Kipu from the start and saved time and effort.
OMG OMG OMG, I love you more than my own mother right now. I’d say kids, husband etc., if I had any. The conversion from pre-screen to intake form is 100%. Amazing! I have 6 intakes today and I came to work hours early and you saved my life. I Love You.
We use Kipu at Peaks Recovery Services and couldn’t be happier with it as a product – I worked for Hazelden and……Kipu is so much better than the systems they used! Again, many thank yous!
I just wanted to take a moment of your time to acknowledge an outstanding performance by a member of your team, Meg Enos. I’ve been working with Meg for almost 2 months now as we are implementing Kipu in 3 of our facilities. We are live at 1, going live Monday at the other and then launching the 3rd by the end of May. This has been and continues to be a super fast pace for implementation and could not have happened without Meg. She has been incredible! She is quick with her responses to questions and her knowledge of the system both on the front end and behind the scenes is unequaled. She has the patience of a saint and is able to keep the project on track even in a room full of cranky clinicians, medical staff, and an IT guy that hasn’t slept in days (that’s me). Through it all she does this with a smile and the feeling that your concerns are the most important in the world. She is nothing short of excellent!!
I’m sure you already know this, but in case you didn’t, you have a wonderful employee in Meg and I just felt compelled to share my experienced with you. I’m certain all of your Implementation Specialist are good, but we’d like to say that Meg is even better than that. It’s been a pleasure to work with her and I thank you for giving us the opportunity.
I wanted to let you and your office know that we went to great lengths in choosing a EMR company. Over the last four months we used our due diligence and vetted a number of EMR including Zencharts, BestNotes, and Kipu. We were in last minute negotiations with one of the above mentioned EMR when Kipu after many phone calls and several meetings with Cliff and Jeffrey made a firm commitment to work with us and taking into consideration we are a brand new IOP. I would like to say we are very much looking forward and happy to now be a part of the Kipu team.
The purpose of this letter is to formally and publicly commend Mark Devlin for the excellent service he provided to Luminance throughout the ramp-up and launch of our migration to Kipu.
I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by the support and service provided by Mark Devlin as Implementation Specialist that I felt compelled to go on record with my praise. Mark Devlin deserve it.
In the era where exceptional one-to-one customer service excellence has virtually disappeared, the work Mark Devlin should be held up as an example for others to try to emulate.
The level of service and support provided by Mark Devlin impressed me. It was simply Mark’s extraordinary commitment to excellence in customer service and support that motivated him to always go the extra mile.
In closing, I believe that Mark Devlin truly deserve to be congratulated and rewarded for providing customer service and support well beyond the expectations. Mark Devlin is an asset to your organization.